Update Your Details

Name: Lifeline24
Address: 11 Robberds Way, Bowthorpe, Norwich, Norwich, Norfolk, NR5 9JF, GB
Telephone: 0800 999 0400
Rating: 4.68

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Alarm User's Details
The below fields that are marked with an asterisk are compulsory. Please fill in these fields with the alarm user's details. For the rest of the form, please only fill in the sections that have changed.
Title*
Name*
First Last
Address*
House Name or Number Street Name City County Country
Postcode*
Alarm User's Details
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Landline Number
Mobile Number
Landline Provider
Email Address
Key Safe

If you use a Key Safe at your property please provide the details below. These will be passed to the Emergency Services in the event of an emergency.

Don't worry if you do not have your Key Safe details yet, you can update us with these when you have them.
Do you have a Key Safe at your home?
- Yes
- No
We recommend a keysafe to allow for easy access to your property in case of an emergency. You can order a keysafe by calling us on 0800 999 0400 or clicking the button below: Keysafes
Key Safe Code
Key Safe Location
Additional Information

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Professional Carer's Details (if applicable)
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Carer's Name
First Last
Primary Contact No.
Care Provider
Hidden
Nurse attendance details (if applicable)
Carer Visiting Days (if applicable)
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Carer Visiting Times on Monday (if applicable)
Carer Visiting Times on Tuesday (if applicable)
Carer Visiting Times on Wednesday (if applicable)
Carer Visiting Times on Thursday (if applicable)
Carer Visiting Times on Friday (if applicable)
Carer Visiting Times on Saturday (if applicable)
Carer Visiting Times on Sunday (if applicable)

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Confirmation
Name of person filling out this form*
First Last
Date*
DD slash MM slash YYYY

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LifeConnect24 is rated Excellent

4.68 Average rating

7863 Reviews

Reviews.io

Dave

Verified Customer

Jan 2025 - I just upgraded to the new digital unit for a £40 charge. I'd had an email inviting me to upgrade a few weeks before Christmas. My existing unit was having battery problems, so i decided now was the right time to get it swapped out. Delivery was next day. Setting up was very easy. I plugged it into a spare network port on my broadband router with the provided ethernet cable. I understand it will also connect over wifi, but that was not required in my situation. I had a concern about it working in the event of a power cut, given that the broadband router would go down. I was advised that the unit has a 4G sim card and so will use the mobile phone network should the need arise, and that this is how it works normally if you don't have a broadband connection at home. If you have neither Broadband nor a 4G signal, then this product might not be for you. The personal alarm button and the wrist holder it clips into is much bulkier than the previous one and feels uncomfortable on the wrist and will snag on long sleeves, so i opted to put it on the lanyard and wear round my neck. The lanyard needed a knot tied to shorten it (it's very long!). A pre-paid postage label is provided to send the old unit back, and so it's going back in the box that the new one arrived in, simples.

2 months ago

Evelyn L.

Very useful, especially if I am in the house on my own!! Very quick response to call emergency services if needed,

Littlehampton, United Kingdom

, 2 months ago

Carol M.

Quick and easy to buy. Prompt delivery.

United Kingdom

Edith B.

I had to change my Lifeline as I now only have a mobile phone. The new system was really easy to set up and although I am 89 and not very technically minded I was able to do it myself .when I tested it the person was very helpful too. The wristband is however much bulkier than the previous one and the strap more difficult to adjust.As I have a really tiny wrist I have had to cut the strap down quite a bit but it is comfortable to wear although I have noticed that it takes a long time to dry after a shower.

Glasgow, United Kingdom

, 3 months ago

Wendy V.

Very quick and helpful service

Worthing, United Kingdom

Anonymous

Safe secure easy to use. Button is very sensitive though.

Torquay, United Kingdom

Mary R.

tjank yopu it is very reassuring to know that I am safe and casn rely on your system should I need it With thanks Mary Jo

Edinburgh, United Kingdom

Geraldine B.

Found setting up complex and new alarm too bulky

Bristol, United Kingdom

Lisanne F.

Always available when you might need it, helpful advice from pleasant staff, good service.

Gloucester, United Kingdom

Hans V.

A very good device which makes us feel safe at all times. Service is excellent.

Janice H.

They have always been supportive. I telephoned to discuss the upgrade I had been offered. Harry talked me through the process and made it easy for me to make a decision to place an order. Once the replacement arrived the changeover was smooth and I appreciated the extra help from the support team.

Clacton-on-Sea, United Kingdom

Jennifer G.

All your staff were very helpful and explained procedure

Welwyn Garden City, United Kingdom

Margaret K.

I found the people I spoke to were very helpful and polite

Poulton-le-Fylde, United Kingdom

Judith K.

Prompt response to alarm calls and helpful advice

Manchester, United Kingdom

Ann R.

I have only needed to call them once, but they responded very quickly and was able to call a neighbour to help me. It has given me confidence knowing that if I fall or need assistance I can call for help.

Gillian A.

It was difficult to set up I am not mobile enough but my cleaner did it with difficulty has she said instructions were a bit confusing

Nottingham, United Kingdom

I have changed to the digital Lifeline and what a difficult performance it was. First of all the first box was faulty, the second was meant to have been sent to someone else and eventually I got the right one. I HATE THE THICK, CLUMSY GADJET THAT i HAVE TO WEAR AROUND MY NECK AND THE THICK AND MUCH TOO LONG CORD THAT IT IS ON. I accidentally also put out my 'phone line and it will have been 3 days waiting for a SKY re-connection.

Great Yarmouth, United Kingdom

Sylvia F.

I find the Pendant is too sensitive causing false alarms.

Stephen W.

Prompt delivery & easy to set up .

Walthamstow, United Kingdom

Diana C.

Very good service - easy to deal with and, more inmportantly a very quick resposnse when needed. Very helpful telephone support when needed too.

Crymych, United Kingdom

Update Your Details

Please only fill in the sections you would like updated.

Step 1 of 6

Alarm User's Details

Alarm User's Details

Key Safe

Your Emergency Contacts

Your Medical Details

Alarm User's Medical Information

Residents

Professional Carer's Details (if applicable)

Confirmation

Dave

Evelyn L.

Carol M.

Edith B.

Wendy V.

Anonymous

Mary R.

Geraldine B.

Lisanne F.

Hans V.

Janice H.

Jennifer G.

Margaret K.

Judith K.

Ann R.

Gillian A.

Anonymous

Sylvia F.

Stephen W.

Diana C.

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Update Your Details

Please only fill in the sections you would like updated.

Step 1 of 6

Alarm User's Details

Alarm User's Details

Key Safe

Your Emergency Contacts

Your Medical Details

Alarm User's Medical Information

Residents

Professional Carer's Details (if applicable)

Confirmation

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